Returns & cancellations

Your right to cancel

You can cancel your order within 14 days of receiving it, without giving a reason. Pre-order pieces in standard sizes are included. Personalised pieces (for example with your initials) are made to your specification and cannot be returned unless faulty.

How to start a return

Email returns@mora.luxury with your order number within 14 days of delivery. We'll reply with your personal returns link. A clear statement by email is enough to cancel.

Condition

Unworn, unwashed, with tags attached and in the original packaging. We may reduce the refund if the item has been handled more than needed to check it.

Return postage

Paid by you, unless the item is faulty or not as described.

Refund timing

Within 14 days of receiving the item back (or proof it was sent), to the original payment method.

Exchanges

Want a different size? Choose “Exchange” in your returns link and we'll reserve your size.

Faulty or not as described

Contact us and we'll repair, replace or refund — and cover the postage.

MORA rewards on returned orders

MORA rewards earned on an order stay “pending” until 30 days after delivery. If the order is refunded, its pending rewards are cancelled. Exchanges keep their rewards.

Model cancellation form

You don't have to use it, but you can.

MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel the contract.)

To: MORA, Unit 4, 18–24 Shoreditch High Street, London E1 6PG, United Kingdom — returns@mora.luxury

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Order number:
Item(s):
Ordered on:                     Received on:
Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: